Questions about Ticketing

Do you offer accessible seating?
Because individual venues handle accessible seating in different ways, we don’t have a standard process for handling accessible seating requests. Sometimes ...
Thu, 8 Oct, 2020 at 11:45 AM
I see the tickets I want but there is no button allowing me to add them to my cart. Why?
It is possible that you are not signed in, or the tickets you are viewing are not on sale yet or the tickets are sold out. The sale start time will be clear...
Thu, 8 Oct, 2020 at 2:32 PM
Can I select my seats?
No. Ticket orders on are assigned on a first-come, first-served basis. This means the best seats in the house are generally assigned to th...
Thu, 8 Oct, 2020 at 11:49 AM
How and when will I find out where my seats are?
The exact seat location will be sent to you via email within two-three weeks of your ticket purchase. Seats are assigned on a first-come, first-serve basis....
Thu, 8 Oct, 2020 at 11:48 AM
How will I get my tickets?
Tickets will either be mailed or will need to be picked up, usually on the day of the show, from the venue. How you will receive your tickets will be clearl...
Thu, 7 May, 2020 at 2:08 PM
I purchased tickets that were listed as "pick up." What does this mean? Will I receive instructions on how to pick up my tickets?
This means that your tickets will need to be picked up in person at the venue. These tickets are to be picked up at the venue on THE DAY OF THE SHOW ONLY. Y...
Thu, 8 Oct, 2020 at 11:47 AM
When I purchased my tickets, the delivery method was listed as "mail" but I'm now told that the tickets are only available for pick up at the venue. Why?
There are several reasons why we might change from mailing the tickets to you to having you pick them up at the venue. The most common reason is that there ...
Thu, 7 May, 2020 at 2:08 PM
Do I pay for the delivery of my tickets? covers all costs associated with delivering your tickets to you.
Thu, 7 May, 2020 at 2:09 PM
I didn't receive the tickets I purchased through What do I do?
If your tickets were supposed to be mailed and you have not received them two weeks prior to show date, please email for assistanc...
Thu, 7 May, 2020 at 2:09 PM
Can I get a refund on tickets I have purchased through
No, unfortunately we are unable to accommodate ticket refunds.
Thu, 7 May, 2020 at 2:09 PM